Introduction to ISO 9001:2015 Masterclass
This Masterclass will provide an introduction to quality management and ISO 9001:2015, and how to develop and implement your quality management system. It will give you an insight into what is involved in becoming certified, the business benefits, how long it will take to become accredited and the fees involved.
The Masterclass content will cover:
- The key features of the ISO Standard, Annex SL and the Framework
- The benefits of implementing ISO 9001
- The starting point of developing a Quality Management System
- The differences between the 2008 and 2015 versions of ISO 9001
- The myths around ISO 9001 - lots of paperwork, lots of processes, and spending more time on the processes than running the business
What are the benefits to my business?
Key business benefits for attendees will include:
Enhanced customer satisfaction and improved customer loyalty, leading to repeat business by demonstrating a commitment to quality. This increases credibility and competiveness in the market place.
Increased consistency in business practices and streamlined business processes leads to increased efficiency and time saving.
Continuous and overall business improvement.
Better management by providing senior management with an efficient management process. Communicates a positive message to staff, and improves communication.
Reduced product / service problems by highlighting deficiencies, which can reduce costs, increase on-time delivery and a right-first-time attitude.
Who is the masterclass for?
This Masterclass is for all growing SMEs within the Sheffield City Region, as long as the below eligibility criteria is met.
ISO Standards can be implemented in any business regardless of the sector or activity.
This Masterclass will be useful for those with responsibility for looking at implementation and certification. This will also be helpful for those looking to improve their knowledge of the new 9001:2015 standard.
Who is leading it?
This Masterclass will be delivered by Karen Holbrook, Technical Manager, ACM Ltd, a qualified Lead Auditor who oversees the complete certification cycle and auditor/technical expert competences.
Karen has over 10 years experience in third party audits (which includes ISO 9001, 14001, 18001, 27001, Marine Equipment Directive (MED) and AQAP 2000 series (NATO requirement), sectors include Manufacturing (Rail & Pyrotechnics), Care (residential) and Service Providers.
Karen fully understands what is needed to achieve ISO Standards. She is on hand to help you manage your certification process in the most efficient and effective way, whether you are new to ISO Standards or looking to build your understanding of the new 9001:2015 version.
Karen will be accompanied by Amy Heaps, Training Development Officer, ACM Ltd