BT is to create 500 new jobs and Doncaster will be one of the ‘biggest beneficiaries’. The firm is recruiting for around 500 customer service roles and many will be based at the Doncaster call centre.
The exact number of roles in Doncaster has not yet been revealed but the new jobs are in addition to the previously announced target of 1,000 UK and Ireland customer service jobs by the end of March 2017.
BT Consumer is growing its UK and Ireland staff numbers in order to meet its commitment to answer 90 per cent of its customers’ calls in the UK and Ireland by the same date.
Tom Keeney, BT’s regional director for Yorkshire and the Humber, said: “The workforce at BT’s Doncaster contact centre is once again set to expand. Back in May we announced 90 new jobs for the site and now I’m please to confirm that it will be one of the main sites to benefit from this latest round of UK-wide recruitment.
“This is the perfect opportunity for people with a genuine passion for brilliant customer service looking for secure, well-paid and flexible jobs with long term career prospects and excellent training in one of the UK’s top companies.”
The company will also be offering current Manpower agency staff the chance to convert their role into a permanent job working directly for BT. And BT’s existing employees can earn a £500 bonus under a ‘Refer a Friend’ scheme if their pal’s application is successful and they complete the first six months in role.
Libby Barr, managing director of customer care at BT Consumer, said: “We are proud to be creating these new jobs in the UK and Ireland. BT is completely changing the way we serve our customers in order to boost our service levels.
“We are going to answer 90 per cent of our customers’ calls in the UK and Ireland by the end of March, and we have been taking on great people to fill full time jobs working for BT. In fact, we will be recruiting for an extra 500 positions, which will be a dramatic increase in what we said we’d do.
“We can offer the chance to join a business that is transforming its service and investing in brilliant and motivated people in the UK and Ireland. There are opportunities to earn £500 by referring a friend and also openings for agency advisors who want to work for BT directly.”