Lakeside Village is celebrating after gaining national recognition for its commitment to customer service.
The leading retail village has been awarded the prestigious WorldHost Recognised Business status, a suite of world-class customer service training programmes that have already been used to train nearly over 200,000 people in the UK.
WorldHost Recognised Business status is awarded to businesses that have trained 50 per cent or more of their front line staff using any of the WorldHost programmes and signed a commitment to delivering excellent customer service.
The Lakeside team was trained by its facilities partner, Aston Services Group.
John Magee, centre manager at Lakeside Village: “We are passionate about service standards and are incredibly proud to have achieved WorldHost Recognised Business status. When our customers see the WorldHost logo displayed across the centre, they’ll know that we have made a commitment to delivering an exceptional experience for them.
“Not only does this generate a positive buzz about the service we offer, but it helps to promote Doncaster as a friendly and welcoming tourist destination. It’s a huge honour for us and all our staff who have worked really hard to get us to this point.”
The WorldHost programmes, which have been used to train tens of thousands of volunteers and staff at major events such as the London 2012 Olympic Games and Paralympics, are being rolled out across the UK by performance and talent management consultancy, People 1st, to help businesses gain a competitive edge and position the nation as a world-class tourist destination.
The accreditation is valid for two years and is renewable on completion of a refresher course. In order to preserve the value of the WorldHost recognition, the programme may be monitored through impromptu mystery shopper visits.
More information about WorldHost training can be found at www.people1st.co.uk/worldhost.