Guidance for Controlling the Risk of Transmission of Covid-19 for Click and Collect Purchases

Business Doncaster

Recovery Planning

Shop open sign

This page is to help businesses with their recovery planning as some lockdown measures begin to ease.


Any business, in any doubt, as to whether it can be open to the public should contact for advice on: Regulation&


Reopen your business safely during coronavirus – guidance tool

Employers in England that want to reopen their business have a legal responsibility to protect their employees and other people on site. Use this guidance to help you carry out a risk assessment and make sensible adjustments to the site and workforce. If you do not carry out a risk assessment, the Health and Safety Executive (HSE) or your local council can issue an enforcement notice. Employees can use this guidance to check what their workplace needs to do to keep people safe. This guidance is only for businesses that are allowed to reopen in England.


Employee return-to-work tool

The Government has developed a tool to help employees in England easily assess if they can return to work. The tool guides employees through questions that may influence their ability to go back to work safely. Employers can share this tool with employees to aid discussion on how employees can return to work safely. Find out more here.


Staying Covid-19 Secure in 2020

This is the Government's five-steps towards being Covid-19 secure ahead of reopening your business. Have you done all of these?

  • We have carried out a COVID-19 risk assessment and shared the results with the people who work here
  • We have cleaning, handwashing and hygiene procedures in line with guidance
  • We have taken all reasonable steps to help people work from home
  • We have taken all reasonable steps to maintain a 2m distance in the workplace
  • Where people cannot be 2m apart, we have done everything practical to manage transmission risk

Download the poster to show that you have complied here.


Can my business reopen on July 4th 2020?

From Saturday 4th July 2020 the following businesses can reopen if they can do so safely:

  • Pubs
  • Restaurants
  • Hairdressers 
  • Outdoor gyms and playgrounds
  • Cinemas
  • Museums and galleries
  • Theme parks and arcades
  • Libraries
  • Social clubs
  • Places of worship and community centres


The following businesses CANNOT reopen:

  • Beauty salons, makeup, nail bars and tanning studios
  • Massage, tattoo and piercing parlours
  • Spas
  • Sports and massage therapy
  • Well-being and holistic locations
  • Nightclubs
  • Casinos
  • Bowling alleys and Indoor skating rinks
  • Indoor play areas including soft-play
  • Indoor fitness and dance studios, and indoor gyms and sports venues/facilities
  • Swimming pools including water parks
  • Exhibition or conference centres must remain closed for events such as exhibitions or conferences, other than for those who work for the business or organisation who run the venue.


Signage toolkit

Please click on the below to download some free signage which you can use in your business to ensure customers and staff continue to observe social distancing measures.

2 metres

Maximum number of people


Hand Wash

Left Direction

Right Direction

Queue Left

Queue Right


How to work safely during Coronavirus

The UK government, in consultation with industry, has produced ‘COVID-19 secure’ guidance to help ensure workplaces are as safe as possible. The new guidance covers 11 workplace settings which are allowed to be open.

The 11 guides cover a range of different types of work. Many businesses operate more than one type of workplace, such as an office, factory and fleet of vehicles. You may need to use more than one of these guides as you think through what you need to do to keep employees safe.

  • Aviation Guidance on General Aviation (GA) flying during the coronavirus outbreak.
  • Close contact services - Guidance for people who provide close contact services, including hairdressers, barbers, beauticians, tattooists, sports and massage therapists, dress fitters, tailors and fashion designers.
  • Construction and other outdoor work – Guidance for people who work in or run outdoor working environments.
  • Factories, plants and warehouses - Guidance for people who work in or run factories, plants and warehouses
  • Higher Education Guidance for higher education providers in England on when and how to reopen their campuses and buildings.
  • Hotels and other guest accommodation - Guidance for people who work in or run hotels and other guest accommodation
  • Labs and research facilities – Guidance for people who work in or run indoor labs and research facilities and similar environments
  • Offices and contact centres – Guidance for people who work in or run offices, contact centres and similar indoor environments
  • Other People's Homes – Guidance for people working in, visiting or delivering to home environments as well as their employers
  • Restaurants, pubs, bars and takeaway services  Guidance for people who work in or run restaurants, pubs, bars, cafes or takeaways.
  • Sport and Recreation - Guidance for the public, providers of outdoor sport facilities, elite athletes, personal trainers and coaches on the phased return of sport and recreation.
  • Shops and branches – Guidance for people who work in or run shops, branches, stores or similar environments.
  • Vehicles – Guidance for people who work in or from vehicles, including couriers, mobile workers, lorry drivers, on-site transit and work vehicles, field forces and similar
  • Visitor Economy Guidance for people who work in hotels and guest accommodation, indoor and outdoor attractions, and business events and consumer shows.

You can also find support information and the actions to take for the following sectors by clicking the links below:


Visitor Economy Recovery Template

Business Doncaster and Visit Doncaster have produced a template to support businesses during the recovery phase.

The document contains information on marketing your venue or attraction, adhering to social distancing measures and more.

You can download the document here.


Risk Assessments 

You can use a risk assessment to help you keep a simple record of: who might be harmed and how, what you’re already doing to control the risks, what further action you need to take to control the risks, who needs to carry out the action and when the action is needed by.

Some useful templates can be found on the Health and Safety Executive's website here.


Click and Collect

The Health Protection (Coronavirus, Restrictions) (England) Regulations 2020 have recently been amended to enable customers to travel to shops to pick up products that they have ordered online, by post or by telephone.

Before you operate your business for click and collect purchases, you must carry out a risk assessment to manage and minimise the risks associated with the COVID-19 virus.

As an employer, you have a legal responsibility to protect workers and others from risks to their health and safety and you must do everything reasonably practicable to minimise the risks, recognising that you cannot eliminate all risk of the infection.

Businesses not listed under Part 3 of Schedule 2 of The Health Protection (Coronavirus, Restrictions) (England) Regulations 2020 are not permitted to allow customers to enter their premises even to collect click and collect items.

A range of measures will need to be implemented based upon your risk assessment to ensure that the risk of infection from COVID-19 is reduced to as low as reasonably practicable.  Some examples include:


For shops that are not permitted to allow customers into their premises

You should implement a system whereby collection times are specified for picking up goods and these should be staggered to prevent any unnecessary overcrowding.

You should make use of the most appropriate collection point at the building such as goods bay doors if this would reduce the risk of too many people queuing to collect goods and social distancing measures not being adhered to.

You must liaise with other adjacent businesses to determine how any queues will be managed to ensure that there is appropriate social distancing between queues.

Place clear signage outside of the store explaining the social distancing measures in place that customers should follow.

Place markings outside the store to assist correct queue spacing. 

Encourage customers to shop alone wherever possible. 

Customers are not permitted to enter or purchase anything from your premises and therefore nothing must be offered for sale.

Passing goods between people should be avoided wherever possible and a system implemented to put goods on the floor to then be picked up by the customer.

Customer order collection points should be set up to ensure the 2m separation either by floor markings or by limiting the number of customers that can wait at a time.

For any large items, consideration should be given as to how these items will be carried ie only by customers.  If this cannot be done safely, then large items should not be offered for sale.  Your policy needs to be published at the point of order.

Set up a no contact returns policy and ensure that this is advertised at the point of sale. 


The following measures can be implemented to reduce the risk to employees to as low as reasonably practicable.

  • Increase the frequency of hand washing by facilitating regular hand washing breaks for staff.
  • Provision of hand sanitiser in high traffic/customer interaction areas such as till points, changing rooms, staff rooms and staff and delivery entrances.
  • Regular cleaning of multi person contact points including door handles and key pads.
  • Introduce frequent deep cleaning of work areas, with attention to multi contact points. Eg between shifts, staff change overs and/or during breaks.
  • Provide additional pop up hand washing stations or facilities if possible. Provide soap, water and hand sanitiser, if available.
  • Encourage use of disinfectant wipes to clean all equipment before and after each use.
  • Keeping the activity time involved as short as possible.
  • Stagger staff shift start, end and break times to avoid overcrowding.
  • Using screens or barriers to separate people from each other.
  • Using back to back or side to side working (rather than face to face) whenever possible.
  • Reducing the number of people each person has contact with by using ‘fixed teams or partnering’ (so each person works with only a few others).
  • Consideration needs to be given as to whether employees are especially vulnerable to COVID-19.
  • Implement procedures for dealing with any staff that are infected ie they must not attend work.
  • If possible, cease the use of staff canteens. However, if this is not practicable, ensure that social distancing measures are applied in any staff canteens and provide pre-packed meals wherever possible.