Doncaster Sheffield Airport (DSA) has today been named the best airport in the UK for under 10 million passengers in 2018 by Which? Magazine for the second time in a row and the fourth time DSA has topped the prestigious survey. It comes as the airport has seen a record 80% growth in passenger numbers over the last three years to 1.3 million per year and over 55 destinations now served.
The survey was based on over 11,000 passenger visits to UK airports, considering everything from queues at bag drop and security to customer service. Most notably, the airport’s staff were awarded five stars for delivering excellent customer service. Passengers praised DSA’s short queues, facilities and speedy baggage reclaim process. This comes hot on the heels of recognition as the UKs favourite airport as voted by Saga customers, released in July.
The airport came out top in the magazine’s annual ‘Best and Worst UK Airports’ survey, scoring 87%. DSA scored particularly highly in the passenger journey such as queue times, passport control and passenger facilities. The customer score is based on a combination of overall satisfaction and how likely respondents were to recommend the airport to a friend.
Which? Magazine commented that with its ambitions to expand, Doncaster Sheffield could soon become the go-to airport for holidaymakers in the North if it can maintain its high standard.
Rory Boland, Which? Travel editor said:
“Travellers want to start their trips in the smoothest way, but long queues through airports and a lack of facilities can cast a rain cloud over any getaway.
“With new routes launching all the time, passengers have an increasing choice over not just who they fly with but where they fly from.”
Robert Hough, Chairman of Doncaster Sheffield Airport, said: “We are proud to be judged the UK’s and the North’s best airport, this is great recognition of the exceptional customer service offered by every single member of the team. We have always set out to deliver a top class passenger experience, it’s what people should enjoy when at an airport whether for pleasure or business.
“This has been a strong year for us, we have announced long-haul flights with TUI to Sandford, Florida, the region’s only long-haul service and new Wizz routes to Hungary. We have expanded to over 55 routes with many more in the pipeline.
“The overwhelming support to our draft masterplan showed how much customers, businesses, airlines and local partners value the contribution that we make to the region and are right behind our plans to grow, including our push for rail connectivity.”
It’s a sentiment shared by Ian Smith, Director of Commercial and Passenger Experience at DSA, he said: “To win this award consistently, gives us great confidence in our plans for future growth and expansion. As over half of the flights operated from DSA are now low cost, we can look forward to more customers than ever enjoying our first-class service and choice at a very reasonable price.”